Secure payment
Secure payment can be made Using Visa/Mastercard/Paypal or via BACS Transfer
Which payment options are available?
When the component has been remanufactured our customer service team will contact you for payment, normally card payment is taken before we send the component back, alternatively you can pay cash on collection or arrange a bacs transfer.
Our preferred Method of payment is BACS transfer
Checking fee?
The checking fee for for car electronic units is £80 exc VAT
The checking fee for trucks electronic unit is £150 exc VAT
I have to pay checking/research costs. What does this mean?
When the component arrives at our HQ, an entry test is performed before the component is remanufactured. If a product is not defective, checking/research costs will be charged. If this is the case, we will inform you about this. There is a good chance that the problem can be found elsewhere in the car.
Where can I see my invoices?
You must be logged in to view all your order invoices.
How can I submit a warranty?
If a component has become defective within the given warranty period, the component can be offered again to us. To submit your warranty, you have to fill in a remanufacture order form, where it can be indicated in the comments that the part has gone defective within the guarantee period.
Do you give a warranty on the remanufactured components?
Yes, we give a standard two-year warranty on all our remanufactured components!
Refunds:
We retain 20% of the total cost of repair in a case where refund is required. The 20% retained includes bank charges and handling cost.
For a refund to be completed, we will need to void any existing warranty.
We will not give refunds,, if we are not offered a second chance to repair the unit.
We will not give refunds, if no video is provided to show a failed rebuild the second time.
We will not give refunds, if our policies are violated; such as using a competitor for a repair we have done that is still under our warranty.