Privacy Policy
PRIVACY POLICY
Who We Are
Repairecu (‘we’ or ‘us’ or ‘our’) gather and process information you provide in accordance with this privacy notice and in compliance with the EU General Data Protection Regulation 2016 (GDPR) and law. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your data.
Information That We Collect
We process information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this notice.
The personal data that we process when you provide it: -
Name
Delivery Address
Card Holder Address (for Credit Card Payments only)
Email Address(s)
Contact Telephone Number(s)
Vehicle Registration Number
We collect personal information in the below ways: -
When you engage our services by purchasing our products or services via our website https://repairecu.co.uk and its customer portal, test form and/or order forms. Information collected by technologies such as Google Analytics and other technologies such as cookies (see https://www.repairecu.co.uk/cookie/)
How We Use Your Personal Data (Legal Basis for Processing)
We take your privacy very seriously and will never disclose, share or sell your data without your consent, or unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. If you have consented to us providing you with promotional offers and marketing, you are free to withdraw that consent at any time. The purposes and reasons for processing your personal data are detailed below: -
We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address.
We collect and store your personal data as part of our legal obligation for business accounting and tax purposes.
We use the information to ensure that content from our site is presented in the most effective manner for you and for your computer.
We use the information to allow you to participate in interactive features of our service, when you choose to do so.
We use the information to notify you about changes to our service.
Your Rights
You have the right to access any personal information that we process about you and to request information about: -
What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclosure any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Repairecu uses third-parties to provide services and business functions, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
Safeguarding Measures
We take your privacy seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: -
Secure destruction, WEEE, SSL, access controls, password policy, encryptions, pseudonymisation, practices, restriction, IT, robust authentication
Consequences of Not Providing Your Data (if applicable, see Article 13(2)e)
You are not obligated to provide your personal information to Repairecu, however, as this information is required to provide a service and or warranty for the service and to deliver your products, we will not be able to offer some or all our products or services without it.
How Long We Keep Your Data
Repairecu only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. However, to provide your lifetime warranty we will need to retain your information until this warranty has expired or is void, such as when you inform us you have sold the vehicle.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Promotions & Offers (if applicable)
Occasionally, Repairecu would like to contact you with details of the any offers or new services or promotions that we provide. If you consent to us using your contact details for these purposes, you have the right to modify or withdraw your consent at any time by contacting Repairecu directly.
Lodging A Complaint
Repairecu only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.