Shipments and returns
Your pack shipment
Our shipments and returns of repair orders are handled by Royalmail. For other location, the customer needs to send it via recorded delivery.
Packages are generally dispatched within 1 day after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
How can I send a part to you?
Before you send your parts to us, you must complete an "Order" on our website. Log in with your account and follow the steps. You can choose to send the part to us yourself, or you can use our pick-up service. If you do not have an account yet, you can easily create one.
How can I have a package picked up at my garage with the pick-up service?
Repairecu offers a pick-up service to pick up your package at the workplace, With this pick-up service, you do not have to deliver the package to a package point or post office by yourself, the package is picked up by our transport partner UPS in your workshop. If you want to use this service, please call our customer service team after completing the remanufacturing order form.
More information about the pick-up service can be found here.
Where can I find the label for the pick-up service?
Your UPS label will be sent by email from our customer service team, just print it off and fix it to the outside of the box. Also check your spam box for receipt as it often happens that this mail ends up there.
To which address do I have to send my part?
We are a Mail in service only business. We will arrange collection of the unit fromyour address at a suitable time. The office you would send the part depends on the one closest to your region.
This address would be provided in the quote sent to you.
What are the shipping costs?
The shipping costs for the United Kingdom are £15 (or £25 if we collect and deliver), excluding the TCUs. If several parts are sent at the same time, the price may differ depending on the weight.
What is the best way to package the part?
Transport damage is very annoying, it delays the remanufacturing process and may incur additional costs. Therefore, make sure that the box in which the part is being sent is large enough. The part must not touch the side walls of the box to prevent damage during transport. It is important that the empty spaces in the box are properly filled with bubble wrap, air cushions or other filling material. This prevents the part in the box from shifting or tilting during transport. Don't forget to include the required parts and remanufacturing order form with the package!
I have not received my package. What now?
If you have not yet received your package, it may be that we have sent a message asking for additional information or additional components to be able to perform a proper diagnosis. The status of your order can be found in ‘My Account’ on our website. If you can't figure it out, or should the package have already been delivered and this has not yet happened? Then contact our customer service team.